![]() ![]() Service Cloud uses screen real estate well. All that said, once Service Cloud is up and running, it’s very easy to use. This will cost you money but save you a lot of time. However, Service Cloud is a multifaceted, complicated product, so it might be better to hire a consultant to install it, set up the dashboards, arrange call routing and connect the platform to your other apps and VoIP system. Someone with a reasonable degree of skill and confidence in software setup should be able to configure Service Cloud how they like. The agent dashboard includes voice, digital and CRM data.
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